Privacy Statement
This Privacy Policy explains how we at WTF Games collect, use, store and protect the personal information you provide when you use our online casino and sportsbook services. We are committed to safeguarding your privacy and being clear about what information we hold, why we hold it and how you can manage it.
Types of data we collect
Personal data
When you register an account or contact us we collect personal details such as your name, email address, phone number, date of birth and billing information. We may also collect identity documents where required for verification or anti-fraud checks.
Technical data
We collect technical information about your device and connection including IP address, browser type, device identifiers, operating system, language settings and pages viewed. This helps keep the service running and improves the site on desktop and mobile.
Transactional data
We record deposit and withdrawal history, betting and play activity, bonus and promo usage, and payment confirmations. Transactional records are used for account management, fraud prevention and to resolve disputes.
Other data
We may collect support correspondence, feedback, and aggregated usage metrics. Where permitted, we may combine data from different sources to provide a consistent account experience.
How we use your information
We use your information to operate and maintain your account, process payments, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We also use data to analyse play patterns and improve site performance and features. Marketing communications will only be sent where you have given consent, and you can opt out at any time.
Data protection practices
We protect your information with appropriate technical and organisational measures, including encryption, access controls and secure backups. Access to personal data is limited to authorised staff who need it to perform their duties. We regularly review our security practices to respond to evolving threats.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences and collect analytics. Some cookies are essential for core functionality; others help us measure performance or provide personalised offers. You can manage cookie settings through your browser or account preferences.
Your rights
You have rights over your personal information, including the right to access, correct, request deletion or restriction of processing, and to object to certain uses. Rights may be subject to verification and applicable legal exceptions.
Access, correction and deletion of data
To exercise your rights, contact us at [email protected]. We will ask you to verify your identity before making changes. In some cases we may need to retain certain data for legal, tax or security reasons.
Information sharing and third parties
We may share data with trusted service providers who process information on our behalf for payments, hosting, identity checks, fraud prevention and customer support. We may also disclose information when required by law or to protect rights and safety. All third parties are required to handle data securely and only for the purposes we specify.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will post the updated policy on the site and provide notice through your account where appropriate.
If you have questions about this policy or how we handle your data, contact [email protected].